Anna Verlezza
About Anna Verlezza
Anna Verlezza is a Senior Customer Education Specialist at Klaviyo, where she also chairs the Kladies Employee Resource Group. With a diverse background in customer success and onboarding, she has held various roles in industries such as fashion, media, and technology.
Work at Klaviyo
Anna Verlezza currently holds the position of Senior Customer Education Specialist at Klaviyo, where she has been employed since 2023. In addition to her primary role, she serves as the Kladies Employee Resource Group (ERG) Chair, focusing on initiatives that empower women within the organization. Prior to her current position, she worked as a Senior Onboarding Specialist and a Growth Onboarding Specialist at Klaviyo, contributing to customer success and onboarding strategies. Her tenure at Klaviyo spans multiple roles, showcasing her expertise in customer education and engagement.
Background
Anna Verlezza has a diverse professional background, having worked in various roles across multiple industries, including fashion, media, and technology. She began her career in the media sector as a Public Relations Executive at Burson-Marsteller and later transitioned to roles such as Social Media Manager at J. Walter Thompson Worldwide and Creative Producer at Sony Pictures Entertainment. Her experience in customer success began at Mintel, where she served as an Insight Manager and later as a Customer Success Manager. This varied background informs her approach to customer education and training.
Education and Expertise
Anna Verlezza possesses a strong educational foundation in media and communications, having studied Audiovisual Arts at UCAB - Universidad Católica Andrés Bello. She further expanded her expertise with studies in Digital Marketing at Instituto Internet, Fashion Media Styling at the University of the Arts London, and Fashion and Visual Merchandising at Istituto Europeo di Design. This diverse educational background contributes to her unique perspective in customer education and engagement strategies, enhancing her ability to create effective educational content.
Achievements
Throughout her career, Anna Verlezza has achieved significant milestones in customer success and onboarding roles. Her leadership as the Kladies ERG Chair at Klaviyo highlights her commitment to supporting and empowering women within the company. Her progression from a Growth Success Manager to a Senior Customer Education Specialist demonstrates her expertise and dedication to enhancing customer experiences. Anna's extensive experience in various industries has equipped her with the skills necessary to implement effective customer education initiatives.