Audrey Cooney
About Audrey Cooney
Audrey Cooney is a Principal Customer Success Manager at Klaviyo, where she has worked since 2024. She has extensive experience in customer success roles, previously holding positions at Jellyfish and HubSpot.
Work at Klaviyo
Audrey Cooney serves as the Principal Customer Success Manager at Klaviyo, a role she has held since 2024. Based in Boston, Massachusetts, she has been with the company for 7 months. In her position, she focuses on enhancing customer satisfaction and ensuring successful implementation of Klaviyo's marketing automation solutions.
Previous Experience in Customer Success
Before joining Klaviyo, Audrey Cooney worked at Jellyfish as the Customer Success Operations Lead from 2022 to 2024. Her responsibilities included managing customer success initiatives and optimizing operational processes. Prior to that, she held multiple roles at HubSpot, including Senior Channel Consultant, Channel Consultant, and Strategic Channel Consultant, accumulating a total of over 5 years of experience in customer and channel management.
Educational Background
Audrey Cooney studied Psychology at The University of the South, where she earned a Bachelor of Arts (BA) from 2009 to 2013. Additionally, she attended Boston University and the Danish Institute for Study Abroad (DIS) in 2012, focusing on Psychology. She also explored Web Design and Photoshop at the School of the Museum of Fine Arts in 2011.
Early Career Experience
Audrey Cooney began her career as an intern at HRM Direct in 2013. She then worked at ClearCompany Talent Management Software, where she served as Client Relationship Manager and later as Channel Relationship Manager from 2013 to 2016. These roles provided her with foundational experience in client relations and account management.