Terri Northcutt
About Terri Northcutt
Terri Northcutt is a Customer Advocacy Manager (Library) at Klaviyo, where she has worked since 2021. She has a diverse background in information architecture and taxonomy, with previous roles at companies such as PicMonkey, PowerReviews, and Cirium.
Current Role at Klaviyo
Terri Northcutt serves as the Customer Advocacy Manager (Library) at Klaviyo. She has held this position since 2021, contributing to the company's focus on customer engagement and support. In this role, she is responsible for managing customer resources and ensuring that users have access to the information they need to maximize their experience with Klaviyo's products.
Previous Experience in Taxonomy and Information Architecture
Before joining Klaviyo, Terri Northcutt worked in various roles related to taxonomy and information architecture. She was a Taxonomist at PicMonkey from 2020 to 2021 and a Taxonomy Analyst at Cirium from 2019 to 2020. Additionally, she served as an Information Architect at both BarkleyREI from 2020 to 2021 and Brikit from 2016 to 2019. These positions involved organizing and structuring information to enhance user experience and content accessibility.
Quality Assurance Experience
Terri Northcutt has experience in quality assurance, having worked as a QA Specialist at PowerReviews from 2009 to 2011. In this role, she focused on ensuring the quality and reliability of the company's products, contributing to the overall customer satisfaction and product performance.
Educational Background in Library and Information Science
Terri Northcutt holds a Master of Library & Information Science (MLIS) from the University of Washington, where she studied from 2012 to 2014. She also earned a Bachelor of Arts in English - Creative Writing from Mills College, studying from 2007 to 2009. Her educational background equips her with a strong foundation in information management and communication.
Early Education and Studies
Terri Northcutt began her higher education at San Diego Mesa College, where she studied from 2005 to 2007. This early academic experience contributed to her later studies in English and Library and Information Science, shaping her career in customer advocacy and information management.