Tessa Silvernale
About Tessa Silvernale
Tessa Silvernale is a Senior Growth Onboarding Manager at Klaviyo, where she has worked since 2021. She has a background in visual merchandising and project management, along with experience in customer relationship management.
Work at Klaviyo
Tessa Silvernale has been employed at Klaviyo as a Senior Growth Onboarding Manager since 2021. In this role, she focuses on onboarding new clients and ensuring a smooth transition to the platform. Her responsibilities include coordinating growth initiatives and providing support to enhance customer experience. She operates in the Greater Boston Area and has contributed to the company's objectives over the past three years.
Previous Experience in Retail Management
Prior to her current position, Tessa Silvernale worked at lululemon as an Assistant Manager from 2016 to 2021. In this capacity, she gained valuable experience in retail operations and customer service. Her earlier role as a Sales Associate at Lucky Brand in 2012 provided her with foundational skills in sales and customer engagement. This diverse background has equipped her with insights into customer relationship management.
Education and Expertise
Tessa Silvernale studied at the College of Charleston, where she earned a Bachelor's degree in Costume Design from 2012 to 2015. Her educational background has contributed to her expertise in visual merchandising, allowing her to create appealing product displays that enhance customer experiences and drive sales. Additionally, she possesses strong project management skills, which aid in the effective coordination of various initiatives.
Internship Experience
In 2014, Tessa Silvernale completed a five-month internship as a Fashion Intern at Charleston Magazine. This experience provided her with insights into the fashion industry and enhanced her skills in visual presentation and marketing. The internship contributed to her professional development and understanding of customer engagement strategies.
Background in Customer Relationship Management
Tessa Silvernale has a solid background in customer relationship management. She focuses on building and maintaining strong client relationships to support business growth. Her experience in retail and onboarding roles has equipped her with the necessary skills to foster positive interactions and enhance customer satisfaction.