Tyler Sandoval
About Tyler Sandoval
Tyler Sandoval is a Customer Success Manager at Klaviyo, where he has worked since 2019. He has a background in digital strategy and account management, with previous roles at Dealer.com and Union Street Media.
Work at Klaviyo
Tyler Sandoval has been serving as a Customer Success Manager at Klaviyo since 2019. In this role, he focuses on establishing technical health plans for open problems and resolving issues promptly. He actively contributes feedback to the Product and Engineering teams to enhance customer engagement. Tyler keeps customers informed about product releases and new features, ensuring they are aware of updates that may impact their experience. He also proactively reviews customer dashboards to address open issues and maintain consistent messaging.
Previous Experience at Dealer.com
Before joining Klaviyo, Tyler worked at Dealer.com as a Digital Strategist from 2017 to 2019 in the Burlington, Vermont Area. During his tenure, he communicated effectively with both technical and non-technical end users to support a wide range of technologies. This experience helped him develop skills in customer interaction and technical support.
Background in Account Management
Tyler Sandoval was employed as an Account Manager at Union Street Media from 2014 to 2017, also in the Burlington, Vermont Area. In this position, he managed client accounts and worked to ensure customer satisfaction. Prior to that, he briefly worked as a Keyholder at Club Monaco in 2013, gaining experience in retail operations.
Education and Expertise
Tyler studied at Middlebury College, where he earned a Bachelor of Arts (BA) in English and American Literature from 2009 to 2013. His educational background has equipped him with strong communication skills, which he applies in his current role in customer success. Tyler's expertise lies in fostering collaboration and empathy within teams, contributing to a positive work environment.
Customer Success Contributions
In his role at Klaviyo, Tyler documents troubleshooting and problem resolution steps as part of the customer success process. He emphasizes the importance of collaboration, customer empathy, equality, and inclusion within his team. His proactive approach to customer success ensures that clients receive timely support and are kept informed about their accounts.