Valerie Mensah King (She/Her)
About Valerie Mensah King (She/Her)
Valerie Mensah King is a Design Researcher with extensive experience in user experience research and development roles across various organizations. She has worked at Klaviyo since 2021 and previously held positions at Blue Cross and Blue Shield, Oak Street Health, and several nonprofit organizations in Chicago.
Current Role at Klaviyo
Valerie Mensah King currently serves as a Design Researcher at Klaviyo, a position she has held since 2021. In this role, she focuses on understanding user needs and behaviors to inform design decisions. Her work contributes to enhancing user experience and optimizing product design within the company.
Previous Experience in User Experience Research
Before joining Klaviyo, Valerie worked as a User Experience Researcher at Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas from 2019 to 2020. During her tenure in Chicago, she conducted research to improve user interactions with healthcare services, contributing to better design solutions for the organization.
Background in Learning and Development
Valerie's career includes significant experience in learning and development. She worked at Oak Street Health as an Associate in Learning & Development from 2015 to 2019. In this role, she focused on enhancing training programs and employee development initiatives, supporting the organization's growth and employee engagement.
Educational Background
Valerie holds a Bachelor's degree in Sociology from the University of Chicago, where she studied from 2007 to 2011. She furthered her education by obtaining a Master of Science in Human Computer Interaction from DePaul University, completing her studies from 2017 to 2019. Additionally, she earned a Continuing Studies Certificate in Graphic Design from The School of the Art Institute of Chicago in 2016.
Community Engagement and Early Career
Valerie has a history of community engagement through various roles early in her career. She served as a Development VISTA - AmeriCorps at the Lawyers' Committee for Better Housing from 2012 to 2013. She also worked as a Development and Communications Coordinator at Free Spirit Media from 2013 to 2015, and as a Youth and Parent Outreach Specialist at The Community Builders, Inc. - Oakwood Shores from 2011 to 2012.