Anh Pham
About Anh Pham
Anh Pham is a Senior Business Analyst at KMS Technology, Inc. in Ho Chi Minh City, Vietnam, with over four years of experience in supporting production and IT teams across various technical and operational projects.
Work at KMS Technology
Currently, Anh Pham serves as a Senior Business Analyst at KMS Technology, Inc. since 2021. In this role, Anh applies expertise in project planning and operational support to enhance business processes. The position involves collaborating with various teams to ensure project goals are met effectively. Anh's contributions focus on improving customer satisfaction and maintaining high standards in project execution.
Previous Experience at Swiss Post Solutions
From 2017 to 2021, Anh Pham worked at Swiss Post Solutions as a PMO in the Ho Chi Minh City Metropolitan Area. During this four-year tenure, Anh was involved in managing projects and supporting production and IT teams. This experience provided a solid foundation in project management and operational processes within the outsourcing and offshoring industry.
Education and Expertise
Anh Pham earned a Bachelor's degree in International Business/Trade/Commerce from Ming Chuan University, studying from 2011 to 2016. This academic background supports Anh's professional expertise in business analysis and project management. The education received has been instrumental in developing skills relevant to the outsourcing and offshoring sectors.
Professional Skills and Specializations
Anh Pham specializes in various critical areas including project planning, new staff onboarding, and SOP creation. Additionally, Anh is skilled in statistics analysis, staff performance review, issue handling, and maintaining customer satisfaction. These skills contribute to effective project execution and operational efficiency in current and previous roles.
Industry Experience
With over four years of experience in supporting production and IT teams, Anh Pham has a strong background in the outsourcing and offshoring industry. This experience encompasses all stages of technical and operational projects, equipping Anh with the knowledge to navigate complex business environments and contribute to organizational success.