Karl Kalckstein
About Karl Kalckstein
Karl Kalckstein is a Technical Support Engineer with extensive experience in the technology sector, currently working at Kong Inc. in London. He has held various technical support roles at companies such as Oracle, Recommind, and Google, and has a strong academic background in Political Science.
Work at Kong
Karl Kalckstein has been employed at Kong Inc. as a Technical Support Engineer since 2019. His role involves providing technical assistance and support for Kong's products and services. Based in London, England, he has contributed to the company's mission of enabling organizations to manage their APIs and microservices effectively. His experience in technical support enhances the customer experience by resolving issues and ensuring the smooth operation of Kong's solutions.
Previous Experience in Technical Support
Before joining Kong, Karl Kalckstein held various technical support roles in different organizations. He worked at Oracle as a Principal Technical Support Engineer for 11 months after the acquisition of Endeca. Prior to that, he served as a Technical Consultant at Recommind for three months. His earlier roles included Senior Technical Support Engineer/Team Lead at Endeca and Technical Support Engineer at Connected and Onyx Software. His extensive background in technical support spans over two decades.
Experience at Google Cloud Platform
Karl Kalckstein worked at Google as a Google Cloud Platform Technical Solutions Engineer from 2016 to 2019. During this period, he provided technical solutions and support for clients utilizing Google Cloud services. His experience at Google contributed to his expertise in cloud technologies and solutions, further enhancing his capabilities in technical support roles.
Education and Expertise
Karl Kalckstein holds multiple Master's degrees in Political Science from the University of Cologne and Virginia Tech. He studied at the University of Cologne from 1986 to 1997, focusing on Political Science, English, and History. Additionally, he completed a two-year program at Virginia Tech from 1990 to 1992. His educational background provides a foundation for his analytical and problem-solving skills in technical support.