Richard Dowling
About Richard Dowling
Richard Dowling is the Principal Customer Experience Manager at Kong Inc., where he has worked since 2021. He has extensive experience in customer success and account management, having previously held roles at MuleSoft and IBM.
Work at Kong
Richard Dowling serves as the Principal Customer Experience Manager at Kong Inc. since 2021. In this role, he focuses on enhancing customer interactions and ensuring a positive experience with the company's products and services. His experience in customer success and account management contributes to his ability to address client needs effectively.
Previous Experience at MuleSoft
Richard Dowling worked at MuleSoft for a total of eight years, first as an Account Executive from 2013 to 2014 and later as a Customer Success Manager from 2014 to 2021. During his tenure in Sydney, Australia, he developed skills in client relationship management and customer success strategies, which he applied to improve customer satisfaction and retention.
Career at IBM
Richard Dowling held multiple positions at IBM between 2008 and 2013. He worked as a Rational Brand Architect for two years and then transitioned to the role of IT Sales Specialist - Rational for three years. His roles involved technical sales and brand management, contributing to his expertise in the software industry.
Background in Aerospace Engineering
Richard Dowling studied Aerospace Engineering at RMIT University, where he earned a Bachelor of Engineering from 1989 to 1992. This educational background provided him with a strong foundation in engineering principles, which he later applied in various technical roles throughout his career.
Experience at Rational Software
Before his time at IBM, Richard Dowling worked at Rational Software from 1998 to 2006. He served as a Technical Specialist from 1998 to 2002 and then as a Technical Sales Manager from 2002 to 2006. His experience in these roles involved technical support and sales, enhancing his skills in customer engagement and product knowledge.