Steve Rheams
About Steve Rheams
Steve Rheams is a Senior Customer Success Manager at Kong Inc., where he has worked since 2022. He has over a decade of experience in customer success roles, previously working at Forcepoint and Rackspace.
Work at Kong
Steve Rheams serves as a Senior Customer Success Manager at Kong Inc. He has been with the company since 2022, contributing to customer engagement and satisfaction efforts. His role involves ensuring that clients effectively utilize Kong's products and services, fostering strong relationships, and addressing any challenges that arise. His experience in customer success positions him to enhance the overall customer experience at Kong.
Previous Experience at Forcepoint
Before joining Kong, Steve Rheams worked as a Senior Customer Success Manager at Forcepoint from 2021 to 2022. In this position, he focused on managing customer relationships and ensuring that clients achieved their desired outcomes with Forcepoint's cybersecurity solutions. His tenure at Forcepoint allowed him to further develop his skills in customer success management.
Career at Rackspace
Steve Rheams spent nine years at Rackspace, the Open Cloud Company, where he held the position of Strategic Customer Success Manager from 2012 to 2021. During his time at Rackspace, he was responsible for managing strategic accounts and enhancing customer satisfaction. His long-term commitment to Rackspace provided him with extensive experience in cloud services and customer relationship management.
Education and Expertise
Steve Rheams earned a Bachelor of Business Administration (BBA) degree from the University of the Incarnate Word. His academic background in Business Administration and Management has equipped him with the foundational knowledge necessary for his roles in customer success management. This education supports his ability to understand business needs and drive customer engagement effectively.