Suketu Patel
About Suketu Patel
Suketu Patel is a Staff Customer Success Manager at Kong Inc., where he has worked since 2023. He has extensive experience in customer success and IT management, having held various roles at companies such as HashiCorp, Red Hat, and DPR Construction.
Work at Kong
Suketu Patel has been employed at Kong Inc. as a Staff Customer Success Manager since 2023. In this role, he focuses on enhancing customer satisfaction and ensuring successful adoption of Kong's products and services. His experience in customer success management contributes to his ability to address client needs effectively.
Previous Experience in Customer Success
Prior to his current position at Kong, Suketu Patel held several roles in customer success management. He worked at HashiCorp as a Principal Success Manager from 2021 to 2023 and served as a Staff Customer Success Manager for a brief period in 2023. He also spent three years at Red Hat, where he held positions as a Senior Customer Success Manager and Strategic Customer Success Manager between 2018 and 2018.
Background in IT Services
Suketu Patel has a strong background in IT services, having worked as Manager of Regional IT Services at DPR Construction from 2008 to 2012. He also served as a Systems Administrator at CT Summation, which was acquired by AccessData, from 2007 to 2008. Additionally, he worked as a Systems Consultant at Synoptek from 2012 to 2013.
Education and Expertise
Suketu Patel earned a Bachelor of Science (B.S.) in Information Technology from the University of Phoenix, completing his studies from 2001 to 2003. He further advanced his education by obtaining a Master of Science (M.S.) in Information Technology from Colorado Technical University, which he completed from 2003 to 2005.
Military Experience
Suketu Patel served in the United States Air Force from 2000 to 2006 as Manager of the Network Control Center. This role provided him with valuable experience in network management and operational oversight, contributing to his expertise in technology and customer success.