Sunil Wadhwa
About Sunil Wadhwa
Sunil Wadhwa is the Chief Customer Officer at Kong Inc., with a diverse background in customer service and technical support across various technology companies. He has held senior roles at Zscaler, Druva, and Palo Alto Networks, contributing to multiple awards for customer service excellence.
Work at Kong
Sunil Wadhwa currently serves as the Chief Customer Officer at Kong Inc., a role he has held since 2024. In this position, he is responsible for overseeing customer engagement and ensuring customer satisfaction within the organization. His leadership is focused on enhancing customer experiences and driving customer success initiatives in the San Francisco Bay Area.
Previous Experience at Zscaler
Prior to his current role, Sunil Wadhwa worked at Zscaler as Senior Vice President of Global Customer Services from 2019 to 2024. During his five years at Zscaler, he managed customer service operations and contributed to the company's growth in the cybersecurity sector in the United States.
Career at Druva
Sunil Wadhwa held multiple positions at Druva, including Vice President of Customer Success and Operations from 2014 to 2018, and Senior Vice President of Global Customer Services from 2018 to 2019. His contributions were instrumental in Druva receiving Gold Stevie Awards for Innovation in Customer Service and Customer Service Department of the Year for three consecutive years: 2016, 2017, and 2018.
Experience at Juniper Networks
At Juniper Networks, Sunil Wadhwa worked in various capacities, including Manager of Advanced Technical Support from 2007 to 2010, and Escalation Engineer from 2004 to 2007. He also co-authored the ScreenOS Cookbook during his tenure, contributing to technical documentation and support resources.
Educational Background
Sunil Wadhwa studied at Bangalore University from 1992 to 1995, where he completed his degree. This educational foundation has supported his extensive career in customer service and technical support within the technology sector.