Brett Koehler
About Brett Koehler
Brett Koehler is an IT Specialist currently employed at Konrad Group in New York, having previously held positions at AMC Theatres and Lendio. He studied Computer Science at the State University of New York at Old Westbury and has extensive experience in technical support and IT management.
Work at Konrad Group
Brett Koehler has been employed at Konrad Group as an IT Specialist since 2024. His role is based in New York, New York, and operates in a hybrid work environment. In this position, he is responsible for enforcing security policies using Microsoft Intune and Mosyle configuration. He also manages user accounts through Okta Workflows and conducts regular SOC 2 User/Application Audits to ensure compliance.
Previous Experience in IT Support
Before joining Konrad Group, Brett Koehler held several positions in IT support. He worked as a Help Desk Technician at Lendio from 2021 to 2024, where he operated in a hybrid setting. Prior to that, he served as a Technical Support Manager at AMC Theatres from 2019 to 2021, and as an Operations Supervisor from 2017 to 2019, both roles being on-site in Levittown, New York.
Education and Expertise
Brett Koehler studied at the State University of New York at Old Westbury, where he pursued a degree in Computer Science, achieving a focus in Computer Information Science. His education spanned from 2017 to 2022, equipping him with foundational knowledge and skills relevant to his career in IT.
Technical Skills and Tools
Brett Koehler is proficient in various technical tools and practices relevant to IT support. He utilizes remote desktop tools such as Screen Connect for efficient support. He is experienced in asset management using SnipeIT and LANSweeper, and documents incidents and service requests through Zendesk and Halp. Additionally, he generates performance reports using Zendesk Explore and Google Sheets.
Compliance and Security Management
In his current role and previous positions, Brett Koehler has demonstrated a commitment to compliance and security management. He enforces security policies and conducts regular audits to ensure adherence to SOC 2 standards. He stays proactive in keeping up with industry best practices and technologies, which enhances his effectiveness in managing IT operations.