Dylan Ruiz álvarez
About Dylan Ruiz álvarez
Dylan Ruiz Álvarez is a QA Analyst currently working at Konrad Group in San Jose, Costa Rica. He has a background in system engineering and experience in the contact center industry, having previously held roles at CSS Corp and Convergys.
Current Role at Konrad Group
Dylan Ruiz álvarez has been employed as a QA Analyst at Konrad Group since 2021. He has accumulated three years of experience in this role while based in San Jose, Costa Rica. His responsibilities likely include ensuring the quality of software products through various testing methodologies, contributing to the overall success of the projects he is involved in.
Previous Experience at CSS Corp
Prior to his current position, Dylan worked at CSS Corp in various capacities. He served as a Team Leader for two months in 2021 and held a Workforce Management role for three years from 2018 to 2021. During his time at CSS Corp, he developed skills in coaching, delivery, and expectation setting, which are essential in managing teams effectively in the contact center industry.
Experience at Convergys
Dylan began his career in the contact center industry at Convergys, where he worked as a Technical Support representative for one year from 2017 to 2018. This role provided him with foundational experience in customer service and technical support, enhancing his communication skills and ability to address client needs.
Educational Background
Dylan studied Ingeniería de sistemas at Universidad Americana from 2020 to 2022, earning a degree in this field. He also pursued a Tecnicatura in Cinematografía y producción de cine y vídeo at Universidad Latina de Costa Rica from 2017 to 2018. Earlier, he completed his Bachelor's degree at Liceo Mauro Fernandez Acuña from 2012 to 2016. His educational background reflects a diverse set of interests and skills.
Current Studies and Career Aspirations
Dylan is currently studying system engineering with a focus on transitioning to a QA Junior role that emphasizes manual testing. This ongoing education indicates his commitment to advancing his career in quality assurance and expanding his technical skill set.