Fraser Fairbairn
About Fraser Fairbairn
Fraser Fairbairn is a Senior Support Analyst at Kpler, where he specializes in analytical troubleshooting and system administration. With over 20 years of experience in technical support and engineering, he has held various roles in notable companies and provides consultancy and training services globally.
Work at Kpler
Fraser Fairbairn has been employed at Kpler as a Senior Support Analyst since 2022. In this role, he serves as a subject matter expert in analytical troubleshooting, focusing on system installation, administration, and onsite troubleshooting. He is responsible for creating and auditing customer knowledge bases, ensuring that users have access to accurate and helpful information. Additionally, he provides consultancy and support on Linux and various applications, contributing to the overall effectiveness of Kpler's support services.
Previous Experience in Technical Support
Prior to his current position, Fraser Fairbairn accumulated extensive experience in technical support roles. He worked at VIAVI Solutions from 2010 to 2018 as a Technical Systems Support Engineer, and previously at Agilent Technologies from 1998 to 2010 in a similar capacity. His earlier roles include serving as a Test Engineer at Agilent Technologies from 1995 to 1998 and as an Application Engineer at Illuminate Technologies from 2018 to 2021. This diverse background has equipped him with over 20 years of experience in troubleshooting computer systems.
Educational Background
Fraser Fairbairn studied at Edinburgh Napier University, where he earned a Bachelor of Science degree in Electronic & Electrical Engineering from 1990 to 1994. He furthered his education by completing a Postgraduate Diploma in Software Technology at the same institution from 1994 to 1995. This educational foundation has contributed to his expertise in technical support and system analysis.
Technical Expertise and Skills
Fraser Fairbairn possesses significant technical expertise, particularly in troubleshooting computer systems on HP-UX and Linux platforms. His experience encompasses both software and hardware levels, allowing him to address a wide range of technical issues. He is skilled in deploying and supporting multi-server distributed systems for telecom network monitoring and service assurance. Additionally, he conducts software audits and verification to ensure successful order fulfillment, and he develops and delivers training to both internal staff and customers.
Cross-Functional Collaboration
In his professional roles, Fraser Fairbairn has worked cross-functionally with research and development, marketing, and support organizations. This collaboration enhances the effectiveness of the teams he is part of, facilitating the planning and execution of on-site installations and commissioning of new software releases in customer production environments. His ability to work across different departments contributes to the successful deployment of technical solutions.