Kelly O.
About Kelly O.
Kelly O. is a Customer Success Manager currently employed at Kpler since 2023. With extensive experience in customer engagement and account management, Kelly has held various roles at companies such as Wood Mackenzie, Genscape, and Wells Fargo.
Current Role at Kpler
Kelly O. serves as a Customer Success Manager at Kpler, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring that clients derive maximum value from Kpler's services. Her responsibilities include managing client relationships and addressing customer needs effectively.
Previous Experience at Wood Mackenzie
Prior to her current role, Kelly O. worked at Wood Mackenzie as a Customer Engagement Lead from 2020 to 2022. Based in the Louisville, Kentucky Area, she was responsible for fostering customer relationships and driving engagement strategies during her two-year tenure.
Career Background in Customer Service
Kelly O. has extensive experience in customer service and account management. She worked at Genscape, Inc. as a Sales Account Manager from 2018 to 2020 and previously held the position of Client Services Account Manager at the same company from 2015 to 2018. Her career also includes roles at Nusenda Credit Union and Wells Fargo, where she provided financial services and banking support.
Project Management Experience
Kelly O. has experience in project management, having worked at INXEPTION as an Implementation and Project Manager from 2022 to 2023. In this role, she was involved in overseeing project implementations and ensuring successful delivery of services to clients.
Educational and Professional Development
Throughout her career, Kelly O. has developed her skills in customer engagement, account management, and project implementation. Her diverse work history across various industries has equipped her with a broad understanding of customer needs and business operations.