Michael L.
About Michael L.
Michael L. is a Customer Success Manager at Kpler, with a background in Biology and Business from The University of Texas at Austin. He has extensive experience in the oil and gas sector and possesses strong skills in project management and technical tools such as Excel, Tableau, and SQL.
Work at Kpler
Michael L. has been serving as a Customer Success Manager at Kpler since 2022. In this role, he is based in Houston, Texas, and focuses on ensuring client satisfaction and success. His responsibilities include managing customer relationships and facilitating effective communication between clients and the company. Michael leverages his background in project management and cross-functional communication to enhance the customer experience.
Education and Expertise
Michael L. studied at The University of Texas at Austin, where he earned a Bachelor of Science and Arts with a focus on Biology. He also completed a certification in Business Foundations at the Texas McCombs School of Business. His educational background provides a strong foundation for his work in customer success and project management.
Background
Michael L. has a demonstrated history of adding value to North American upstream oil and gas companies. Prior to his current role, he worked at GLG (Gerson Lehrman Group) as a Council Development Associate and later as a Senior Council Development Associate. He also served as a Customer Success Engineer II at Quorum Software from 2019 to 2022, where he further developed his skills in customer success and technical support.
Technical Skills
Michael L. possesses technical expertise in several software tools and programming languages. He is certified as a Microsoft Office Specialist (MOS) Expert in Excel and is proficient in Tableau, SQL, Power BI, and Python. These skills enable him to analyze data effectively and support clients in utilizing technology to achieve their goals.
Language Proficiency
Michael L. is fluent in both English and Spanish. This bilingual capability enhances his ability to communicate with a diverse client base, allowing him to build strong relationships and provide tailored support to clients from various backgrounds.