Michael Lozano
About Michael Lozano
Michael Lozano is a Customer Success Manager with extensive experience in land management software and cloud-based document management solutions. He has held various roles in customer success and development, including positions at GLG and Quorum Software, and is fluent in both English and Spanish.
Current Role at Kpler
Michael Lozano serves as a Customer Success Manager at Kpler, a position he has held since 2022. In this role, he focuses on ensuring customer satisfaction and success by leveraging his extensive experience in customer support and software solutions. His responsibilities include building relationships with clients and providing guidance on product usage to maximize value.
Previous Experience at GLG
Michael worked at GLG (Gerson Lehrman Group) in two capacities. He was a Council Development Associate for five months in 2017 and later served as a Senior Council Development Associate from 2018 to 2019. During his tenure, he contributed to the development of client relationships and supported various council initiatives in the Austin, Texas area.
Experience at Quorum Software
From 2019 to 2022, Michael held the position of Customer Success Engineer II at Quorum Software in Houston, Texas. In this role, he was responsible for supporting clients with land management software solutions. His work involved addressing customer inquiries and ensuring the effective use of software products.
Education and Certifications
Michael Lozano earned a Bachelor of Science and Arts in Biology from The University of Texas at Austin, where he studied from 2012 to 2017. Additionally, he completed a Business Foundations certification at the Red McCombs School of Business during the same period. He is also a certified Microsoft Office Specialist (MOS) Expert in Excel, which enhances his analytical capabilities.
Technical Skills and Language Proficiency
Michael has expertise in supporting cloud-based document management solutions, particularly DynamicDocs. He is skilled in building and maintaining Power BI dashboards to track key performance indicators (KPIs). Furthermore, he is fluent in both English and Spanish, which allows him to effectively communicate with a diverse client base.