Neiriz De La Cruz
About Neiriz De La Cruz
Neiriz De La Cruz is a skilled Customer Support Agent with extensive experience in SaaS environments. With a background in customer service and email marketing automation, De La Cruz has worked for various companies, demonstrating proficiency in customer support tools and a commitment to customer satisfaction.
Current Role at Kpler
Currently, Neiriz De La Cruz serves as a Customer Support Agent (SaaS) at Kpler, a position held since 2023. Working remotely from the Philippines, De La Cruz applies extensive experience in customer support to enhance user satisfaction. This role involves addressing customer inquiries, resolving issues, and ensuring a seamless experience with Kpler's services.
Previous Experience in Customer Support
Neiriz De La Cruz has a diverse background in customer support, having worked in various roles prior to joining Kpler. This includes a position as a Senior Customer Service Representative at Diversey Philippines for five months in 2022 and as a Customer Care Associate II at Conduent from 2017 to 2021. De La Cruz has demonstrated a consistent ability to manage customer interactions effectively, earning recognition as a 'Top Agent' and 'Quality Rockstar' for outstanding performance.
Technical Skills and Proficiencies
De La Cruz possesses strong technical skills relevant to customer support. Proficient in using customer support tools such as Zendesk, CRM, Salesforce, and SAP, De La Cruz is equipped to handle various customer service tasks efficiently. Additionally, De La Cruz has completed training in email marketing automation using Flodesk, enhancing capabilities in customer engagement through tailored email segments and automated workflows.
Education and Training Background
Neiriz De La Cruz studied Information Technology at STI College, earning a diploma from 2002 to 2004. This educational foundation supports a career in technology-driven customer support roles. Further training in email marketing automation has contributed to De La Cruz's skill set, particularly in enhancing customer communication strategies.
Recognition and Awards
Throughout the career of Neiriz De La Cruz, several awards have been received for exceptional performance in customer support roles. Notably, De La Cruz was recognized as a 'Reliability Achiever' for consistent high performance and has received accolades for diffusing complex customer situations, underscoring a commitment to customer satisfaction.