Sharlene T.
About Sharlene T.
Sharlene T. serves as the Head of Customer Success for the Asia-Pacific region at Kpler, where she has been in this role since 2024. She previously held the position of Lead Customer Success Manager at Kpler, contributing to onboarding training and global change management initiatives.
Work at Kpler
Sharlene T. currently serves as the Head of Customer Success for the APAC region at Kpler, a position she has held since 2024. In this role, she oversees customer success strategies and initiatives across the Asia-Pacific market. Prior to this, she worked as the Lead Customer Success Manager at Kpler, first in London for nine months in 2022 and then in Singapore for one year from 2023 to 2024. During her tenure, she led onboarding training for Kpler's Global Customer Success Team, ensuring that new team members integrated effectively into the organization.
Education and Expertise
Sharlene T. holds a Bachelor of Business degree with a focus on Marketing from Nanyang Technological University in Singapore. Her educational background also includes completing the Arts Stream at Anglo Chinese Junior College, where she achieved A levels. This academic foundation supports her expertise in customer success management and strategic initiatives within the business sector.
Background
Sharlene T. has a diverse background in customer success management, with experience in both the United Kingdom and Singapore. Her career at Kpler has involved significant responsibilities, including leading global change management initiatives that affect both internal teams and external clients. This experience has equipped her with a comprehensive understanding of customer needs and operational efficiency within a global context.
Achievements
Throughout her career at Kpler, Sharlene T. has contributed to various initiatives aimed at enhancing customer success and team integration. Her role in facilitating onboarding training for new team members has been crucial in maintaining a high standard of service delivery. Additionally, her involvement in global change management initiatives has positively impacted Kpler's operational processes and client relationships.