Yan Gao
About Yan Gao
Yan Gao is a Manager of Customer Success with a diverse background in customer service and management. He holds a Bachelor's degree in International and Intercultural Communication and an MBA, and has worked in various roles across multiple companies in the United States and China.
Current Role at Kpler
Yan Gao serves as the Manager of Customer Success at Kpler, a position he has held since 2021. In this role, he is responsible for overseeing customer relationships and ensuring client satisfaction. His focus is on delivering effective solutions and enhancing the overall customer experience within the organization.
Previous Experience in Customer Success
Prior to his current role, Yan Gao worked at ByteDance as a Customer Success Manager from 2019 to 2022. He also held the position of Customer Success Manager at Valuenex, Inc. from 2018 to 2022. His experience in these roles provided him with a strong foundation in managing customer relationships and driving success for clients.
Educational Background
Yan Gao studied at Dalian University of Foreign Languages, where he earned a Bachelor’s Degree in English Language and Literature from 2007 to 2012. He furthered his education at Fukuoka International University, studying International and Intercultural Communication for one year in 2011-2012. He also obtained a Master of Business Administration (M.B.A.) from the University of Virginia, completing his studies from 2016 to 2018.
Career Development in Customer Service
Yan Gao began his career in customer service at RHI Magnesita, where he worked as a Customer Service Manager from 2012 to 2016 in Shanghai City, China. Additionally, he gained operational experience as an MBA Operations Intern at Fortive for three months in 2017. These roles contributed to his expertise in customer service management.
Academic Pursuits at Darden Business School
Yan Gao attended Darden Business School from 2016 to 2022, where he pursued his MBA. This program provided him with advanced knowledge and skills in business management, further enhancing his capabilities in customer success and operations.