Alex Shamsiev
About Alex Shamsiev
Alex Shamsiev is an Application Support Analyst Level 2 at KPMG Australia, where he has contributed to significant projects, including a major Office 365 transformation affecting 9,000 users. He holds a degree in Computer Systems from Swinburne University of Technology and has experience in server maintenance, vendor liaison, and automation enhancements.
Work at KPMG Australia
Alex Shamsiev has been employed at KPMG Australia since 2016. Initially, he worked as a Service Desk Analyst and User Access Management Consultant for two years in Melbourne. In 2018, he transitioned to the role of Application Support Analyst Level 2. In this position, he has been involved in significant projects, including a major transformation project for Office 365 that impacted 9,000 users. He collaborates with AI teams to improve automation capabilities and is responsible for server maintenance and support, particularly within the iManage platform.
Education and Expertise
Alex Shamsiev studied at Swinburne University of Technology from 2001 to 2004, where he earned a degree in Computer Systems. His educational background provides a solid foundation for his technical skills in application support and system management. He has developed expertise in server maintenance, backup restoration, and liaising with vendors to ensure system reliability.
Background
Before his current role, Alex Shamsiev worked at KPMG Australia as a Service Desk Analyst/User Access Management Consultant from 2016 to 2018. His experience in these roles has contributed to his understanding of IT support and user management processes. He has consistently demonstrated strong time management skills, meeting deadlines during performance management cycles and actively building relationships across all levels of management.
Achievements
During his tenure at KPMG Australia, Alex Shamsiev played a key role in the Office 365 transformation project, which affected 9,000 individuals. His contributions to enhancing automation capabilities through collaboration with AI teams reflect his commitment to improving operational efficiency. Additionally, his responsibilities in restoring backups and ensuring system reliability highlight his technical proficiency and dedication to maintaining high service standards.