Ursula Dyer Lepporoli
About Ursula Dyer Lepporoli
Ursula Dyer Lepporoli serves as the Director of Global Mobility Services and Compliance Lead at KPMG Australia, where she has worked since 2017. She has implemented various automation and engagement strategies that significantly improved operational efficiency and client satisfaction.
Work at KPMG Australia
Ursula Dyer Lepporoli has held the position of Director: Global Mobility Services - Compliance Lead at KPMG Australia since 2017. In this role, she operates from Sydney and oversees compliance aspects of global mobility services. Her responsibilities include developing strategies to enhance client satisfaction and profitability, particularly focusing on expat contracts. Under her leadership, KPMG has implemented various automation tools and engagement strategies that have significantly improved operational efficiency and client relations.
Education and Expertise
Ursula Dyer Lepporoli has a strong educational background in management and economics, having earned a Bachelor of Science degree from Kettering University between 2001 and 2005. She furthered her education at the University of New South Wales, where she completed a Master of Commerce in Banking from 2005 to 2006. Additionally, she received the John Yu Fellowship from the University of Sydney, highlighting her commitment to professional development in her field.
Achievements in Automation and Compliance
Dyer Lepporoli has led multiple initiatives aimed at improving operational efficiency within KPMG. She developed an ATO correspondence automation tool that achieved 60% automation and labor reduction for 15,000 pieces of correspondence, enhancing delivery and accuracy. Furthermore, she spearheaded an automation project that eliminated manual work allocation, resulting in better resource management and forecasting capabilities.
Client Engagement Strategies
Ursula Dyer Lepporoli implemented an engagement strategy that significantly increased client satisfaction and profitability on over 900 expat contracts by 20%. This strategy combined offshoring basics with direct interactions between clients and onshore employees, demonstrating her ability to enhance client relations while driving business growth.
Successful Contract Acquisition
Dyer Lepporoli successfully pitched and secured a competitive contract for Employee Share Scheme Reporting engagement, which involved 1,300 employees. This initiative not only showcased her negotiation skills but also generated new revenue for KPMG, reflecting her effectiveness in business development.