Cassandra Garza
About Cassandra Garza
Cassandra Garza is a Customer Success Specialist with extensive experience in software support and financial modules. She has held various roles in notable companies, including Anadarko Petroleum, Chevron, and Kuali, Inc., and specializes in managing documentation and client relations.
Current Role at Kuali
Cassandra Garza currently serves as a Customer Success Specialist at Kuali, Inc., a role she has held since 2021. In this position, she focuses on providing support for software solutions, particularly in the financial modules. Her responsibilities include managing client relationships and ensuring successful software integration. She utilizes tools like Zendesk and Jira to maintain support tickets and track issues, facilitating effective communication between clients and development teams.
Previous Experience in Business Analysis
Cassandra has extensive experience in business analysis, having worked in various roles across multiple organizations. She was a Business Analyst at Anadarko Petroleum Corporation for seven months in 2017 and served as a Business Analyst at Chevron from 2014 to 2016. Additionally, she worked as a Senior Consultant at Quorum Software for one year and as a Business Analyst at Enertia Software from 2019 to 2021. Her roles involved managing documentation for software testing and providing support for financial modules.
Educational Background
Cassandra Garza earned her Bachelor of Business Administration in Management Information Systems from the University of Houston. She attended the university from 2005 to 2010, completing her degree over a five-year period. This educational background has equipped her with the necessary skills to excel in her roles in customer success and business analysis.
Specialization in SAAS Support
Cassandra specializes in providing Software as a Service (SAAS) support, particularly for financial modules. Her expertise includes areas such as purchasing, accounts receivable, capital assets, and contracts and grants billing. She plays a key role in building internal Knowledge Base documentation for financial applications, contributing to improved support and user experience.
Technical Skills and Tools
In her professional roles, Cassandra has utilized various tools to enhance her efficiency and effectiveness. She employs Zendesk for managing support tickets and Jira for tracking issues. These tools assist her in maintaining clear communication with clients and ensuring that their needs are met promptly.