Terry Durkin
About Terry Durkin
Terry Durkin serves as the Vice President of Customer Success at Kuali, Inc., where he has worked in various customer success roles since 2012. He has a strong background in research administration and information systems, holding degrees from Indiana University - Kelley School of Business.
Current Role at Kuali
Terry Durkin serves as the Vice President of Customer Success at Kuali, Inc. since 2022. In this role, he is responsible for overseeing customer success initiatives and strategies, ensuring that clients receive optimal support and value from Kuali's products. His position is remote, allowing him to manage customer relationships effectively across various locations.
Previous Positions at Kuali
Terry Durkin has held multiple roles at Kuali, Inc. He was the Director of Customer Success for Kuali Financials & Ready from 2020 to 2021 and then served as Senior Director of Customer Success from 2021 to 2022. Prior to these roles, he worked as the Director of Customer Success Engineering for Kuali Research from 2017 to 2020. His extensive experience at Kuali highlights his commitment to enhancing customer experiences.
Experience at Kuali Foundation
Before his tenure at Kuali, Inc., Terry Durkin worked at Kuali Foundation in various capacities. He was the Kuali Coeus Project Manager from 2012 to 2015 and served as Development Manager from 2005 to 2010. Additionally, he held the position of Kuali Coeus Development Manager from 2005 to 2012. His roles at Kuali Foundation contributed to his expertise in project management and development within the organization.
Educational Background
Terry Durkin studied at Indiana University - Kelley School of Business, where he earned a Bachelor of Science in Computer Information Systems from 1995 to 1999. He furthered his education by obtaining a Master of Science in Information Systems (MSIS) from the same institution between 2004 and 2006. His academic background provides a solid foundation for his career in customer success and information systems.
Experience in Research Administration
Terry Durkin has significant experience in research administration, having worked at Indiana University as the Manager of Research Administration Systems from 2007 to 2015. This role involved managing systems that support research activities, further enhancing his skills in customer success and system management.