Vicky Kulig
About Vicky Kulig
Vicky Kulig is a Support and Documentation Manager at Kuali, Inc., with extensive experience in client education and support roles at DIGARC. She has developed certification programs and authored product manuals, demonstrating her commitment to enhancing user experience and client proficiency.
Work at Kuali
Currently, Vicky Kulig serves as the Support and Documentation Manager at Kuali, Inc. since 2021. In this role, she focuses on enhancing user experience and providing comprehensive documentation to support clients. Her responsibilities include managing support resources and ensuring that users have access to the necessary information to effectively utilize Kuali's products.
Previous Experience at DIGARC
Vicky Kulig has extensive experience at DIGARC, where she held multiple roles over several years. She began as a Transition Specialist from 2007 to 2011, followed by positions as a Client Education Specialist, Training Manager, and Manager of Client Support. Her tenure included developing certification programs and implementing WalkMe to improve user engagement across platforms.
Technical Writing and Documentation Skills
In her career, Vicky Kulig has authored three product manuals and built knowledge bases to support client learning. She created tutorials and FAQs to enhance user understanding and product usage. Her technical writing skills contribute to comprehensive user documentation, ensuring clients have the resources they need.
Education and Expertise
Vicky Kulig studied at the Art Institute of Houston, where she earned an Associate of Applied Science in Multimedia and Web Design from 2004 to 2006. This educational background provides her with a solid foundation in design and technology, which she applies in her professional roles.
Leadership Style
Vicky Kulig's leadership style is characterized by leading by example. She emphasizes support, encouragement, and inspiration in her interactions with team members and clients. This approach fosters a collaborative environment that enhances team performance and client satisfaction.