Bryce Coleman
About Bryce Coleman
Bryce Coleman is a CX Operations Engineer at Kustomer, where he has worked since 2023. He has a background in technical support and operations, with previous roles at Meta, IXL Learning, and Teach For America.
Work at Kustomer
Bryce Coleman currently serves as a CX Operations Engineer at Kustomer, a position he has held since 2023. His role is remote and based in Cary, North Carolina. Previously, he worked at Kustomer in various capacities, including as a Customer Support Engineer from 2019 to 2020 and as a CX Operations Engineer from 2020 to 2022. During his tenure, he contributed to enhancing operational efficiency and data management processes.
Previous Experience at Meta
Before joining Kustomer, Bryce Coleman worked at Meta as a CX Operations Engineer from 2022 to 2023. His responsibilities included optimizing customer experience operations, where he applied his technical skills to improve processes and support systems, all while working remotely from Cary, North Carolina.
Technical Support Roles at IXL Learning
Bryce Coleman held multiple positions at IXL Learning, including Technical Support Lead from 2018 to 2019 and Technical Support Analyst from 2017 to 2018. In these roles, he focused on providing technical assistance and improving customer support processes. His work contributed to the overall efficiency of the support team in Morrisville, North Carolina.
Educational Background
Bryce Coleman studied at Arizona State University, where he earned a Bachelor of Arts degree in Special Education and Elementary Education from 2009 to 2011. This educational foundation laid the groundwork for his subsequent roles in education and customer support.
Achievements in Operational Efficiency
Throughout his career, Bryce Coleman has implemented several initiatives that improved operational efficiency. Notably, he automated the syncing of over 173,000 support tickets and enhanced the Incident Management flow at Kustomer. His efforts led to a significant increase in Jira bug ticket completion and prevented Customer Success from missing critical client renewals.