Chase Pizzonia
About Chase Pizzonia
Chase Pizzonia is an Enterprise Customer Success Manager with extensive experience in enhancing client relationships and driving business growth. He has held various roles in customer success across multiple companies, including Kustomer, Meta, and Nuun Hydration.
Current Role at Kustomer
Chase Pizzonia currently serves as an Enterprise Customer Success Manager at Kustomer, a position he has held since 2023. In this role, he focuses on enhancing client relationships and driving business growth through effective customer success strategies. His responsibilities include managing enterprise-level customer success initiatives, which aim to ensure high levels of client retention and satisfaction.
Previous Experience at Kustomer
Prior to his current role, Chase Pizzonia worked at Kustomer as an Enterprise Customer Success Manager for a brief period in 2021. His experience at Kustomer has contributed to his comprehensive understanding of customer success strategies, which he applies to foster strong client relationships.
Professional Background in Customer Success
Chase Pizzonia has a diverse background in customer success, having held various roles in the field. He worked as a Senior Customer Success Manager at Boomset for one month in 2021 and as a Customer Success Manager at Hopin for six months in the same year. Additionally, he served as a Customer Success Manager at Boomset from 2018 to 2021, where he developed a strong track record of renewing, up-selling, and cross-selling clients.
Education and Expertise
Chase Pizzonia earned a Bachelor of Arts (B.A.) in Mass Communication/Media Studies from Iona University, where he studied from 2004 to 2008. His educational background supports his expertise in customer success strategies, particularly in managing enterprise-level initiatives that enhance client satisfaction and retention.
Career History and Roles
Chase Pizzonia has held various positions throughout his career, including roles as a Customer Service Representative at Practising Law Institute and KeyBank, and as an Account Manager at NYC POCKET, TRAVEL & IN JAPANESE GUIDES. He also worked as a Sales Associate at ASICS Corporation. His diverse experience in customer service and sales has equipped him with valuable skills applicable to customer success management.