Chenelle Davis
About Chenelle Davis
Chenelle Davis is a Customer Success Manager at Kustomer, where she has worked since 2022. She has a background in customer service and account management, with notable achievements in client feedback programs and process improvements.
Work at Kustomer
Chenelle Davis has been serving as a Customer Success Manager at Kustomer since 2022. In this role, she focuses on enhancing customer experiences and ensuring alignment with clients' business objectives. Her responsibilities include strategizing product adoption and implementing processes that improve customer satisfaction.
Previous Experience
Prior to her current position, Chenelle worked at NDA as a Virtual Assistant from 2019 to 2021, where she operated remotely. She also held the position of Account Manager at Global Response from 2015 to 2018, working on-site. Additionally, she served as a Customer Service Specialist at Smarking Inc. from 2018 to 2020.
Education and Expertise
Chenelle Davis studied at Broward College, where she earned a Bachelor's degree in Business Administration and Management from 2015 to 2019. She furthered her education at Florida Atlantic University. Her academic background supports her expertise in customer success and management.
Achievements in Customer Success
Chenelle devised and executed a client feedback survey program that garnered over 5,500 responses in two months, resulting in a customer satisfaction score of 93%. She also initiated the creation of over 700 client success plans, contributing to a 15% increase in client onboarding success rates. Additionally, she implemented processes that significantly reduced customer problem resolution time from 24-48 hours to just 4 hours.