Erinn Nelson
About Erinn Nelson
Erinn Nelson is a Principal Technical Support Engineer at Kustomer, with a strong background in technical support and software engineering. She holds a Master of Computer Applications and has extensive experience in cybersecurity, technical research, and business strategy.
Work at Kustomer
Erinn Nelson currently serves as Principal Technical Support Engineer at Kustomer, a position held since 2021. In this role, she operates within the New York City Metropolitan Area in a remote capacity. Prior to her current title, she worked as a Senior Technical Support Engineer and Technical Support Engineer at Kustomer, accumulating a total of over 1.5 years of experience with the company. Her responsibilities include cooperating with investors and communicating technology strategies, demonstrating a blend of technical and business acumen.
Education and Expertise
Erinn Nelson studied at the National Technical University of Ukraine 'Kyiv Polytechnic Institute', where she achieved a Master of Computer Applications (MCA) in Computer and Information Sciences and Support Services. She also studied at New York University, earning another MCA in Computer Programming, Specific Applications. Additionally, she completed a Software Engineering Immersive program at General Assembly, receiving a Certificate of Completion. Her educational background supports her expertise in technical support and software engineering.
Background
Erinn Nelson has a diverse professional background, beginning her career at EPAM Systems as a Software Development Intern in 1998. She progressed through various roles at EPAM, including Software Engineer, Project Manager, and Senior Software Engineer, accumulating over 14 years of experience. She later transitioned to positions at Readdle, Enjoy Technology, Inc., and General Assembly. Her experience spans technical support, software engineering, and instructional roles, reflecting her adaptability in the tech industry.
Achievements
Throughout her career, Erinn Nelson has developed a strong ability to create cybersecurity safeguards to protect data and customer information. She possesses strategic thinking, problem-solving, and business planning skills, which are essential for aligning technology plans with company goals. Additionally, she monitors key performance indicators and IT budget allocations to assess technical metrics, ensuring efficient resource utilization and allocation. Her technical research and analysis skills contribute to informed leadership decisions.