John Menard
About John Menard
John Menard is a Product Design Lead with extensive experience in UX design and research, currently mentoring at adplist.org and leading design at Kustomer. He has held various design roles at notable companies such as Ultimate Software, Adobe, and Mailchimp, and shares his insights through articles and an online portfolio.
Work at Kustomer
John Menard currently serves as the Product Design Lead at Kustomer, a position he has held since 2024. In this role, he focuses on enhancing user experience and product design strategies. Prior to this, he worked as a Senior Product Designer at Kustomer from 2023 to 2024, where he contributed to various design initiatives aimed at improving customer engagement and satisfaction.
Education and Expertise
John Menard holds a Bachelor's degree in Advertising from Virginia Commonwealth University, where he studied from 2006 to 2009. He also earned an Associate's degree in Graphic Design with a specialization in advertising from the Visual Arts Center - TCC, completing his studies from 2004 to 2006. His educational background supports his expertise in product design and user experience.
Background
John Menard has a diverse professional background in product design and user experience. He has held various roles, including Head of Product Design at Phosphorus Cybersecurity Inc. and Lead Product Designer at Secureworks. His experience spans multiple companies, including Adobe, Mailchimp, and Ultimate Software, where he has developed a strong foundation in UX design and research.
Achievements
John Menard has contributed to the design community through various roles and projects. He has served as a Product Design Mentor at adplist.org since 2022, sharing his knowledge with aspiring designers. He actively writes articles on Medium under the handle @jnmnrd, discussing design and strategy. Additionally, he showcases his work and insights on his online portfolio at nard.design and shares updates on Twitter.
Design Philosophy
John Menard focuses on understanding systems and analyzing user responses to products. He enjoys breaking down complex systems as part of his design process. His approach includes calculating human response and perception towards products, brands, and services, which informs his design strategies and methodologies.