Katherine Barnes
About Katherine Barnes
Katherine Barnes is a Kustomer Success professional currently working at Pavilion since 2023. She has over eight years of experience in the SaaS industry, focusing on enterprise customer success and account management.
Current Role at Kustomer
Katherine Barnes currently holds the position of Kustomer Success at Kustomer, where she has been employed since 2023. In this role, she manages a portfolio of high-value accounts, focusing on strategic guidance, proactive communication, and effective negotiation. Her efforts aim to ensure client satisfaction, retention, and growth within the organization.
Previous Experience in Customer Success
Katherine Barnes has extensive experience in customer success, having worked at Mavrck in various roles from 2018 to 2023. She served as a Customer Success Manager for two years, then transitioned to Senior Customer Success Manager, where she worked for an additional two years. In her final role at Mavrck, she was a Senior Enterprise Customer Success Manager for one year, emphasizing her expertise in managing enterprise-level client relationships.
Education and Academic Background
Katherine Barnes studied Psychology and earned a Bachelor of Science (BS) degree from both John Cabot University and Northeastern University. Her academic background in psychology complements her professional experience in customer success and account management.
Work History in Marketing and Communications
Before focusing on customer success, Katherine Barnes gained experience in marketing and communications. She worked as a Corporate Marketing Associate at dataxu from 2016 to 2017 and as a Content Marketing Associate at Crimson Hexagon from 2015 to 2016. Additionally, she held a position as a Public Relations and Marketing Assistant at CBH Communications in 2015.
Professional Experience Overview
Katherine Barnes has over eight years of experience in the SaaS software industry, specifically in enterprise customer success. Her career includes various roles such as Account Manager at Apto and Clinical Research Assistant at Triumph Center Inc. This diverse background has contributed to her comprehensive understanding of client management and satisfaction.