Kristi Thurston
About Kristi Thurston
Kristi Thurston is a Customer Education Manager with extensive experience in learning and development across various companies, including Meta and Kustomer. She specializes in applying behavioral engineering principles to enhance customer education and engages with industry leaders to innovate in the SaaS space.
Current Role at Kustomer
Kristi Thurston currently serves as the Customer Education Manager at Kustomer, a position she has held since 2023. In this role, she focuses on enhancing customer education through innovative learning strategies. She collaborates with various cross-functional partners to ensure effective educational interventions that promote healthy user behaviors. Kristi engages regularly with other leaders in customer education to share insights and best practices, contributing to the ongoing development of the field.
Previous Experience at Meta
Before her current role, Kristi worked at Meta as the Customer Education Content Strategy Manager. She held this position for one year, from 2022 to 2023, in New York, United States. In this capacity, she developed content strategies aimed at improving customer education and engagement. Her experience at Meta added to her expertise in the field of customer education.
Career at Namely
Kristi Thurston has extensive experience at Namely, where she held multiple roles. She served as the Learning & Development Lead from 2017 to 2020 for three years, overseeing learning initiatives. Additionally, she worked as a Content Developer for four months in 2016 and later as the Manager of Learning and Development for six months in 2020. Her time at Namely contributed significantly to her skills in instructional design and customer education.
Educational Background
Kristi holds a Bachelor’s Degree in English & American Literature from New York University, which she completed from 2007 to 2009. She also earned a Master’s Degree in Organizational Performance and Workplace Learning from Boise State University, studying from 2014 to 2017. Earlier, she obtained an A.A. in Humanities and Social Science from Rockland Community College, completing her studies from 2005 to 2007. Her educational background supports her expertise in customer education and instructional design.
Experience at Verisk Analytics
Kristi's career includes significant experience at Verisk Analytics, where she worked in various capacities. She served as a Subscriber Services Associate from 2009 to 2012 for three years, then as a Training Specialist from 2012 to 2016 for four years, and briefly as an Instructional Designer in 2016. This diverse experience provided her with a solid foundation in instructional design and training methodologies.