Lauren B.
About Lauren B.
Lauren B. is a Customer Success Manager with extensive experience in managing customer success teams and a strong background in fashion marketing and management. She has held various roles in companies such as Dia&Co, Meta, and Nina Footwear, demonstrating her ability to drive brand growth and enhance client experiences.
Current Role at Kustomer
Lauren B. currently serves as a Customer Success Manager at Kustomer, a position she has held since 2023. In this role, she utilizes her extensive experience in managing customer success teams remotely, which enhances her ability to lead virtual teams effectively. Her responsibilities include ensuring customer satisfaction and fostering strong client relationships.
Previous Experience in Customer Success
Before joining Kustomer, Lauren B. worked as a Customer Success Manager at Meta from 2022 to 2023. She also held a similar role at Novi in 2021 for five months. Her experience in these positions has equipped her with the skills necessary to drive brand growth through strategic client relationship development and management.
Background in Fashion Marketing and Management
Lauren B. has a strong background in fashion marketing and management, having studied at Berkeley College-New York where she earned a Bachelor’s Degree in Fashion Marketing and Management from 2003 to 2006. This educational foundation contributes to her unique approach in customer success roles, particularly in the fashion industry.
Career History at Dia&Co
Lauren B. has held multiple positions at Dia&Co, including Stylist, Brand Community Manager, Styling QA Lead, and Styling Lead from 2015 to 2020. Her diverse roles within the company allowed her to develop a deep understanding of customer needs and preferences, which she applies in her current customer success role.
Early Career at Nina Footwear
Lauren B. began her career at Nina Footwear, where she worked in various capacities including Account Manager, Production/Account Manager, Private Label Coordinator, and Key Account Manager from 2007 to 2016. Her experience in these roles provided her with a solid foundation in account management and client relations.