Lucas Ponzoda
About Lucas Ponzoda
Lucas Ponzoda is a Senior Implementation Engineer currently working at Kustomer, specializing in integrating external services into the platform using Restful APIs. He has a diverse background in software development and engineering, with previous roles at Meta, Reply.ai, and Perops.
Current Role at Kustomer
Lucas Ponzoda currently holds the position of Senior Implementation Engineering at Kustomer, a role he has fulfilled since 2023. He works remotely from Spain, focusing on integrating external services into Kustomer's platform using Restful APIs. His responsibilities include writing scripts to enhance data migration tools and building custom features for clients utilizing CSS, HTML, and JavaScript. His expertise in implementation engineering plays a crucial role in ensuring the successful onboarding of new clients.
Previous Experience at Meta
Before joining Kustomer, Lucas Ponzoda worked at Meta as a Senior Implementation Engineering from 2022 to 2023. During his tenure, he specialized in implementing solutions that integrated external services into Meta's platforms. This experience contributed to his skill set in managing complex integrations and understanding client needs in a fast-paced tech environment.
Professional Background in Implementation Engineering
Lucas has a diverse background in implementation engineering, having previously served as Manager of Implementation Engineering at Kustomer from 2020 to 2022. His role involved overseeing the implementation team and ensuring the successful integration of services for clients. Additionally, he worked at Reply.ai as a Solutions Engineer Manager from 2019 to 2020, where he managed a team focused on chatbot solutions, further enhancing his expertise in the field.
Educational Qualifications
Lucas Ponzoda studied at Universitat Politècnica de València (UPV), where he earned a degree in Ingeniería informática from 2000 to 2008. This educational background provided him with a solid foundation in computer science, which supports his current work in implementation engineering and software development.
Technical Skills and Contributions
Lucas specializes in various technical skills, including the development of chatbots and custom client features. He has experience writing scripts to improve data migration tools and validating new product features for the Product team based on implementation needs. His past roles, including Bot Developer and Android Developer, have equipped him with a broad range of technical capabilities that he applies in his current position.