Nick Johnson
About Nick Johnson
Nick Johnson is a Technical Support Engineer with a diverse background in inventory management, operations, and customer service. He has held various roles at Watch Gang and has experience in startups, alongside a strong educational foundation in psychology and business studies.
Current Role at Kustomer
Nick Johnson currently serves as a Technical Support Engineer at Kustomer, a position he has held since 2023. In this role, he is responsible for providing technical assistance and support to clients, ensuring that their needs are met efficiently. His experience in customer service and technical support contributes to his effectiveness in this position.
Work at Watch Gang
Nick Johnson has held multiple roles at Watch Gang, including Director of Inventory & Fulfillment, Operations Analyst, Member Service Team Lead, and Member Service Representative. He began working at Watch Gang in 2017 and has progressed through various positions, demonstrating his expertise in inventory management and customer service. His tenure at Watch Gang has spanned several years, with his most recent role as Director of Inventory & Fulfillment from 2021 to 2022.
Education and Expertise
Nick Johnson earned a Bachelor’s Degree in Psychology with a minor in Business Studies from SUNY Geneseo in 2008. He has also pursued various studies in improvisation and software engineering, including training at The Second City Chicago and Flatiron School. His educational background supports his diverse professional experience in customer service, operations, and inventory management.
Background in Customer Service and Operations
Nick Johnson has a diverse professional background that includes significant experience in customer service and operations. Prior to his roles at Watch Gang and Kustomer, he worked at companies such as Earthlink Business and HopSkipDrive. His roles have included responsibilities in customer care, live operations, and social media coordination, showcasing his adaptability in various work environments.
Involvement in Music
In addition to his professional career, Nick Johnson plays drums for The Downhill Jam, a tribute band dedicated to the Tony Hawk's Pro Skater video game series. This involvement highlights his passion for music and performance, complementing his professional endeavors.