Renee Frangione
About Renee Frangione
Renee Frangione is an Enterprise Account Executive and Project Manager currently working at Kustomer, where she focuses on managing customer data and enhancing service efficiency. She has extensive experience in account management and project execution, having held various roles in notable companies such as Credly, 8x8, and Development Counsellors International.
Work at Kustomer
Renee Frangione currently serves as an Enterprise Account Executive and Project Manager at Kustomer, a role she has held since 2024. In her position, she focuses on managing customer data, tickets, orders, and conversations to deliver personalized service. Her responsibilities include leveraging Kustomer's AI-powered connected service platform to enhance customer interactions. Additionally, she aims to reduce support volume and costs while increasing operational efficiency.
Previous Experience
Before joining Kustomer, Renee worked at Credly as a Senior Enterprise Account Executive from 2018 to 2022, contributing to the company's growth in the Greater New York City Area. She also held positions at 8x8 as a Unified Cloud Communications Consultant from 2016 to 2018, and at NewVoiceMedia as an Enterprise Business Representative for a brief period in 2016. Her earlier career includes roles at Development Counsellors International, where she served as both an Account Executive and Account Coordinator from 2010 to 2015.
Education and Expertise
Renee Frangione earned her Bachelor of Science (B.S.) degree in Recreation and Leisure Services Administration, Event Management, and Business from Florida State University, where she studied from 2003 to 2007. Her educational background supports her expertise in managing customer relationships and project management, which she has applied throughout her career in various roles across different organizations.
Fitness Instructor Role
In addition to her corporate roles, Renee has been a Fitness Instructor at Jane DO since 2015. This position reflects her commitment to health and wellness, complementing her professional endeavors. Her experience in fitness instruction showcases her ability to engage and motivate individuals, further enhancing her skill set in customer interaction and service.
Professional Philosophy
Renee Frangione adheres to a working philosophy that emphasizes treating business as her own. She strives to exceed both personal and professional goals, which drives her performance in her various roles. This approach has contributed to her success in managing customer relationships and executing projects effectively.