Sertac Icer
About Sertac Icer
Sertac Icer is a Service Desk Analyst at LAB3 in Melbourne, Australia, where he has worked since 2021. He has a background in customer service and labor roles, with previous positions at ANZ, ME Bank, and Tusk Group.
Work at LAB3
Sertac Icer has been employed at LAB3 as a Service Desk Analyst since 2021. In this role, he is responsible for providing technical support and assistance to users, ensuring efficient operation of IT services. His tenure at LAB3 spans three years, during which he has contributed to the organization's service delivery in Melbourne, Victoria, Australia.
Previous Employment Experience
Prior to his current role, Sertac Icer worked at ANZ as a Customer Tax Transparency Consultant from 2020 to 2021. He also held a position at ME Bank as a Service Desk Consultant for three months in 2020. Earlier in his career, he worked as a Labourer at Tusk Group from 2016 to 2018 and at Toll People from 2012 to 2016. Additionally, he served at ME Bank in Account Origination from 2018 to 2019.
Education and Expertise
Sertac Icer earned a Bachelor's degree in Information Technology from RMIT University, completing his studies from 2012 to 2016. This educational background provides him with the foundational knowledge and skills necessary for his roles in IT support and service management.
Career Progression
Sertac Icer's career began in the labor sector, where he worked for four years at Toll People and two years at Tusk Group. He transitioned to the financial services sector, taking on roles at ME Bank and ANZ, which allowed him to develop expertise in customer service and technical support. His progression reflects a shift from manual labor to IT and customer service roles.