Sumit Sadhu
About Sumit Sadhu
Sumit Sadhu is a Modern Workplace Specialist with extensive experience in customer-oriented solutions and product improvement strategies. He has worked in various technical roles across multiple companies, including Microsoft, Dell EMC, and CONVERGYS, and holds an MCA in Computer Science.
Work at LAB3
Currently, Sumit Sadhu holds the position of Modern Workplace Specialist at LAB3, where he has been employed since 2021. In this role, he focuses on delivering solutions that enhance workplace productivity and collaboration. His expertise in modern workplace technologies enables him to contribute effectively to the company's objectives.
Experience at Microsoft
Sumit Sadhu has extensive experience at Microsoft, where he served as a Support Escalation Engineer from 2010 to 2019. In this capacity, he developed skills in escalation engineering, addressing complex customer issues in a timely manner. He currently works as a FastTrack Escalation Engineer, a role he has held since 2020, based in Sydney, New South Wales, Australia.
Previous Roles in Technical Support
Before his tenure at Microsoft, Sumit worked at vCustomer as a Technical Support Engineer from 2005 to 2006. He later joined CONVERGYS INDIA SERVICES PRIVATE LIMITED as a Subject Matter Expert for Microsoft from 2006 to 2010. These positions provided him with a solid foundation in customer support and technical problem-solving.
Education and Expertise
Sumit Sadhu studied Computer Science and earned a Master of Computer Applications (MCA) degree from Savitribai Phule Pune University from 2002 to 2005. He also attended Devi Ahilya Vishwavidyalaya from 1999 to 2002. He is certified in Microsoft 365, specializing in modern workplace solutions, which complements his extensive experience in the field.
Career at Dell EMC
In 2019, Sumit Sadhu worked at Dell EMC as a Principal Engineer focusing on Azure Stack solutions for a period of seven months in Bengaluru, Karnataka, India. This role allowed him to deepen his technical expertise in cloud solutions and further develop his engineering skills.