Aurora Mims
About Aurora Mims
Aurora Mims is a Customer Service Retention Agent with over 15 years of experience in customer service and sales. She has a strong background in the hospitality industry, having worked at Starwood Hotels & Resorts Worldwide, and currently applies her skills at Lamps Plus.
Current Role at Lamps Plus
Aurora Mims has been serving as a Customer Service Retention Agent at Lamps Plus since 2017. In this role, she is responsible for managing customer inquiries and concerns, ensuring high levels of customer satisfaction. She acts as a primary point of contact for all orders involving Ecommerce Dealers and customers, demonstrating her expertise in handling complex ecommerce transactions. Her focus on providing beneficial solutions for both the company and the customer reflects her commitment to effective customer service.
Previous Experience at Starwood Hotels & Resorts
Aurora Mims has extensive experience at Starwood Hotels & Resorts Worldwide, Inc., where she worked for over a decade in various roles. From 2005 to 2014, she served as a Customer Service Supervisor, overseeing customer service operations in Lancaster, California. Prior to that, she held positions as Supervisor Sales/SPG and Quality Assurance Lead from 2003 to 2005, and as Lead and Front Desk Associate from 2001 to 2003. Her early roles as Sales Associate and Member Service Associate from 1999 to 2001 further solidified her foundation in customer service.
Education and Professional Development
Aurora Mims studied Business Administration and Management at both Southern New Hampshire University and the University of Phoenix. She earned her Associate's degree from the University of Phoenix between 2009 and 2011, and later completed another Associate's degree at Southern New Hampshire University from 2012 to 2013. Her educational background supports her extensive experience in customer service and sales roles.
Customer Service Skills and Expertise
With over 15 years of experience in customer service and sales roles, Aurora Mims possesses a deep understanding of customer relations and retention strategies. She effectively interacts with the ecommerce team and the PCL Customer Service Department, highlighting her teamwork and collaboration skills. Aurora utilizes her service skills to handle customer inquiries with empathy, demonstrating strong interpersonal and communication abilities.
Additional Roles and Responsibilities
In addition to her role at Lamps Plus, Aurora Mims worked briefly as a Temporary Unit Clerk at the Department of Social Services from 2014 to 2015. This role, although short-term, contributed to her diverse experience in customer-facing positions. Her ability to ensure high levels of customer satisfaction is evident in her approach to providing solutions that benefit both the company and the customer.