Sonja Fischer
About Sonja Fischer
Sonja Fischer is a Customer Success Manager at Lanes & Planes GmbH, where she enhances customer success by utilizing the company's service portfolio. With over 13 years of experience in business travel management, she is responsible for the entire customer journey, from onboarding to travel booking support.
Work at Lanes & Planes
Sonja Fischer serves as a Customer Success Manager at Lanes & Planes GmbH, a position she has held since 2017. In this role, she focuses on enhancing customer success by utilizing the company's efficient service portfolio. Her efforts contribute to a reduction in support inquiries, indicating an effective service delivery model. She oversees the entire customer journey, which includes company onboarding, travel booking support, and evaluations. Her work is centered in the Munich Area, Germany.
Education and Expertise
Sonja Fischer studied at FOM University of Applied Sciences for Economics and Management, where she specialized in Internationales Management. She earned her Bachelor of Arts - BA degree, completing her studies from 2013 to 2018. Additionally, she attended Gymnasium Ottobrun, which provided her with foundational education prior to her university studies. With over 13 years of experience in business travel management, she possesses extensive knowledge in the field.
Customer Success Focus
In her role, Sonja Fischer actively seeks feedback from customers to enhance the services provided by Lanes & Planes. This proactive approach helps identify areas for improvement and ensures that customer needs are met effectively. Her focus on customer success is integral to her responsibilities, as she aims to create a positive experience throughout the customer journey.
Professional Experience
Sonja Fischer has accumulated over 13 years of experience in business travel management. Her extensive background equips her with the skills necessary to manage customer relationships effectively and to support clients throughout their travel needs. Her experience contributes to her ability to oversee the customer journey comprehensively, from onboarding to ongoing support.