Jesi Owens
About Jesi Owens
Jesi Owens serves as the Director of Resident Services at Latch and has extensive experience in humanitarian support at Airbnb.org. She previously held various roles in marketing and customer support across notable companies such as Sony Music Entertainment, Google, and American Funds.
Current Role at Latch
Jesi Owens serves as the Director of Resident Services at Latch, a position she has held since 2021. In this role, she is responsible for overseeing resident services, ensuring effective management and support for residents. Her leadership contributes to enhancing the overall resident experience within the organization.
Work at Airbnb.org
Owens currently works at Airbnb.org as the Interim Global Support Operations Lead, a role she has occupied since 2022. She manages the vetting teams that ensure the integrity of reservations made for humanitarian purposes. Additionally, she leads the overhaul of help center content, focusing on improving support for reservations related to refugees and disaster recovery efforts.
Previous Experience in Music Marketing
Before her current roles, Jesi Owens worked at Sony Music Entertainment as an Alternative Music Marketing Representative - Lifestyle from 2003 to 2006. During her three years in this position, she was involved in marketing strategies within the alternative music sector in Eastern Virginia.
Education and Academic Background
Jesi Owens studied at Christopher Newport University, where she earned a Bachelor of Arts (B.A.) degree with a double concentration in Journalism and Literature. Her academic tenure lasted from 1999 to 2003, providing her with a strong foundation in communication and writing.
Career Progression and Roles
Throughout her career, Owens has held various positions across multiple organizations. She worked at American Funds as a Senior Account Services Representative from 2006 to 2011, and at Google - Wing Aviation as Operations Manager from 2019 to 2021. Additionally, she has experience in editorial roles, having served as Assistant Editor/Director of Music at AltDaily.com from 2009 to 2011.