Melissa Turner
About Melissa Turner
Melissa Turner is a Manager of Strategic Accounts at Latch, where she has worked since 2021. With a background in customer success and management roles across various companies, she focuses on enhancing customer experience and collaboration across teams.
Current Role at Latch
Melissa Turner serves as the Manager of Strategic Accounts at Latch, a position she has held since 2021. In this role, she focuses on managing key customer relationships and ensuring their needs are met. Melissa acts as a bridge of communication between customers and internal leadership, aiming to enhance the overall customer experience. She collaborates cross-functionally with engineering, marketing, and product teams to drive customer satisfaction and support strategic initiatives.
Previous Experience in Customer Success
Prior to her current role, Melissa held several positions in customer success and management. She worked as the Vice President of Customer Success at Epicured from 2020 to 2021, where she focused on improving customer engagement. Before that, she served as a Senior Customer Success Manager at Common from 2016 to 2019, managing customer relationships and ensuring service delivery. Her experience also includes a role as Lead Experience Manager at Small Door Veterinary from 2019 to 2020.
Background in Community Management and Content Writing
Melissa has a diverse background that includes community management and content writing. She worked as a Community Manager at Grind Spaces from 2015 to 2016, where she fostered community engagement. Earlier in her career, she was a Content Writer at Bacon Sports from 2012 to 2013, contributing to content development and marketing efforts. Additionally, she served as Studio Manager at SoulCycle from 2013 to 2015, overseeing studio operations.
Education and Academic Background
Melissa studied at the University of Arizona, where she gained foundational knowledge that has supported her career in customer success and management. Her education has contributed to her ability to effectively communicate and collaborate with diverse teams in her professional roles.