Thomas Verdugo
About Thomas Verdugo
Thomas Verdugo serves as the Director of Enablement at Latch, having transitioned from a customer success role within the company. He has extensive experience in operations management in the real estate industry, with a background in sociology that informs his leadership approach.
Current Role at Latch
Thomas Verdugo serves as the Director of Enablement at Latch, a position he has held since 2023. In this role, he focuses on enhancing the capabilities of teams and improving customer engagement strategies. His transition from a customer success role to a director position reflects a rapid career progression within the company, highlighting his ability to adapt and lead effectively.
Previous Experience at Latch
Prior to his current role, Thomas worked at Latch as the Team Lead for Customer Success - Key Accounts from 2022 to 2023. He also held the position of Senior Customer Success Manager from 2021 to 2022. His experience at Latch contributed to his understanding of customer needs and operational efficiencies, which he leverages in his current director role.
Real Estate Management Background
Thomas has extensive experience in operations management within the real estate industry. He worked at Prometheus Real Estate Group in various capacities, including Neighborhood Director - Lease Up and Senior Neighborhood Director. His roles involved overseeing property management operations and enhancing resident experiences at Trestle Apartments and 100 Moffett & Madera Apartments.
Educational Qualifications
Thomas earned his Bachelor’s Degree in Sociology from Brandman University, part of the Chapman University System, from 2014 to 2016. He also holds an Associate’s Degree in Sociology from Irvine Valley College, which he completed from 2005 to 2010. His educational background informs his approach to leadership and customer service.
Diverse Work Experience
Thomas has a diverse work history that includes roles in both residential and retail divisions. He worked at Irvine Company in various positions, such as Sales Manager and Assistant Property Manager, and also served as a Model at Hollister Co. This varied experience showcases his versatility and adaptability across different sectors within real estate and customer service.