Chris Bro
About Chris Bro
Chris Bro is a Customer Experience Account Executive at Lately, where he has worked since 2020. He has a background in education and extensive experience in customer experience roles, along with a history in broadcasting and music curation.
Work at Lately
Chris Bro has been employed at Lately as a Customer Experience Account Executive since 2020. In this role, he focuses on enhancing customer interactions and ensuring satisfaction. Prior to this position, he served as the Head of Customer Experience from 2018 to 2020, where he developed strategies to improve service delivery. He briefly held the position of Customer Experience Manager in 2018 for one month, contributing to the company's customer service initiatives.
Education and Expertise
Chris Bro studied at St. Norbert College, where he earned a Bachelor of Science (BS) degree in Elementary Education and Teaching from 1987 to 1991. This educational background provides him with a foundation in communication and instructional skills, which are essential in his current role in customer experience.
Background in Broadcasting
Chris Bro has a background in broadcasting, having worked as an On Air DJ at WRNR 1031FM from 2000 to 2004. He also served as Curator and Host of NEXT: A New Music Show at Pamal Broadcasting from 2005 to 2011. These roles allowed him to develop skills in content curation and audience engagement, which are applicable in his current customer experience position.
Music and Podcasting
Chris Bro is recognized as an award-winning music curator and hosts a rock ‘n’ roll podcast. He also curates a Spotify playlist under the username 'chrisbronext', showcasing his passion for music and engagement with listeners. His experience in music curation contributes to his expertise in creating compelling customer experiences.
Personal Interests
In addition to his professional pursuits, Chris Bro is a craft beer aficionado and a soccer enthusiast. These interests reflect his diverse hobbies and engagement with community activities, which may influence his approach to customer experience and relationship building.