Vince Coles
About Vince Coles
Vince Coles serves as the Senior Director of Infrastructure and Operations at Lazydays, where he has worked since 2019. He has extensive experience in technology support and enterprise architecture, having previously held positions at Plasma-Therm and CareCentrix, where he managed significant budgets and led various operational initiatives.
Current Role at Lazydays
Vince Coles serves as the Senior Director of Infrastructure & Operations at Lazydays, a position he has held since 2019. In this role, he oversees the infrastructure and operational strategies of the organization. His leadership has contributed to maintaining over 99% adherence to documented Service Level Agreements (SLAs). Coles has also achieved a 100% retention rate for a highly effective technology support staff, demonstrating his commitment to team stability and performance.
Previous Experience at Plasma-Therm
Before joining Lazydays, Vince Coles worked at Plasma-Therm as the Technology Support Manager for a period of five months in 2019. His responsibilities included managing a $1.5 million budget focused on Desktop Services. Coles emphasized business planning and analysis during his tenure, contributing to the operational efficiency of the organization.
Career at CareCentrix
Vince Coles spent nine years at CareCentrix, where he held the position of Enterprise Desktop Architect - Technical Specialist from 2009 to 2018. During his time there, he developed and implemented hardware and data encryption strategies that complied with Federal Government regulations for Medicare and Medicaid. Coles also initiated a unified communication platform that integrated video, voice, and content collaboration, enhancing the organization’s communication capabilities.
Educational Background
Vince Coles studied Political Science at Morehouse College and later at the University at Buffalo, where he also achieved a degree in Political Science. His educational background has provided him with a solid foundation in analytical thinking and strategic planning, skills that are essential in his current and previous roles in technology and operations.
Project Management and Compliance Leadership
Throughout his career, Vince Coles has successfully led various projects, including the opening of two 500-person call centers and a corporate office, completing these projects within the specified timeframe and under budget. He has also led security and compliance teams to ensure strict adherence to regulatory policies and procedures, highlighting his expertise in managing complex operational challenges.