Ava Lewis
About Ava Lewis
Ava Lewis is the Head of Customer Success at Lead Forensics, bringing over 15 years of experience in operations, sales, and customer success. She has previously held leadership roles at Genius Money, MarketMakers, and Capita, and has a strong background in developing effective sales and marketing strategies.
Current Role at Lead Forensics
Ava Lewis serves as the Head of Customer Success at Lead Forensics, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and driving business growth through effective customer engagement strategies. Her responsibilities include overseeing customer success initiatives and ensuring that clients derive maximum value from the company's technology marketing solutions.
Previous Experience in Operations and Sales
Ava Lewis has over 15 years of experience in operations, sales, B2B lead generation, and customer success. Prior to her current role, she worked at Genius Money as Operations Director from 2020 to 2022. She also held various positions at MarketMakers, including Head of Operations and Operations Manager, contributing to the company's operational efficiency from 2014 to 2020. Additionally, she served as Sales Team Leader at Capita from 2007 to 2011.
Educational Background
Ava Lewis studied at the University of Portsmouth, where she earned a Foundation degree in Business and Management from 2009 to 2012. She also completed the Marketing Week Mini MBA with Mark Ritson in 2019, which enhanced her marketing knowledge and skills over an 11-month period. This educational background supports her expertise in crafting effective sales and marketing strategies.
Expertise in Customer Success and Marketing Strategies
Ava Lewis specializes in developing impactful sales and marketing strategies that yield measurable ROI. Her passion for driving business growth and customer success in technology marketing solutions is evident in her career trajectory. She has consistently focused on enhancing customer experiences and operational performance across various roles in her professional journey.