Jonathan Joyner
About Jonathan Joyner
Jonathan Joyner is an experienced Account Executive and Regional Sales Manager based in Atlanta, Georgia, with a strong background in customer support and problem-solving. He has worked at notable companies such as PCM and RoadSync, and he currently holds a position at Lead Forensics.
Work at Lead Forensics
Jonathan Joyner has served as an Account Executive at Lead Forensics since 2018. In this role, he focuses on driving sales and managing client relationships. His responsibilities include providing processing statistics to ensure alignment with customer service representatives. Joyner's tenure at Lead Forensics has contributed to the company's efforts in enhancing customer engagement and satisfaction.
Current Role at RoadSync
Jonathan Joyner currently holds the position of Customer Support Team Lead at RoadSync, a role he has occupied since 2020. In this capacity, he leads a team dedicated to addressing customer inquiries and resolving issues. Additionally, he has been a Regional Sales Manager at RoadSync since 2019, where he oversees sales operations and customer interactions. His dual roles demonstrate his versatility and commitment to customer service excellence.
Previous Experience at PCM
Before joining Lead Forensics, Jonathan Joyner worked at PCM: The Right Technology, Delivered. as an Account Executive from 2016 to 2018. During his time in Atlanta, Georgia, he focused on sales and client management, contributing to the company's objectives in technology solutions. His experience at PCM provided him with a solid foundation in account management and customer relations.
Education and Expertise
Jonathan Joyner studied Business Administration and Management at Hudson Valley Community College, where he earned an Associate's degree from 2008 to 2010. This educational background has equipped him with essential skills in business operations and management. His strong focus on problem-solving and overcoming obstacles has been a significant asset in his customer support roles.
Skills and Contributions
In his professional roles, Jonathan Joyner has demonstrated a strong ability to handle escalated customer issues by coordinating with engineering, product management, and customer success teams. He has also improved departmental efficiency by identifying opportunities to enhance internal processes. His contributions reflect a commitment to continuous improvement and customer satisfaction.