Timothy Freborg
About Timothy Freborg
Timothy Freborg is an ITSM Engineer with extensive experience in technical writing and IT support. He has worked for various organizations, including Leaf Home, Geek Squad, and Progressive Insurance, and engages in freelance work as a reviewer and analyst.
Current Role at Leaf Home
Timothy Freborg currently serves as an ITSM Engineer at Leaf Home, a position he has held since 2021. In this role, he is responsible for implementing and managing IT service management processes. His work focuses on ensuring that IT services align with the needs of the business and its customers. He has been with Leaf Home for three years, contributing to the organization's IT infrastructure.
Previous Experience at Leaf Home
Before his current role, Timothy worked at Leaf Home as a Technical Writer for nine months in 2021. During this time, he created documentation for systems and procedures aimed at both technical users and end users. His contributions helped improve the clarity and accessibility of technical information within the organization.
Professional Background in IT
Timothy has a diverse background in IT support and services. He worked at Progressive Insurance as an Information Technology Specialist from 2018 to 2021, where he gained valuable experience in IT operations. Prior to that, he was employed at Geek Squad, first as a Consultation Agent and then as an Advanced Repair Agent, from 2016 to 2018. His cumulative experience in IT Helpdesk support spans over three years.
Educational Qualifications
Timothy Freborg holds a Bachelor's degree in Writing Seminars with an English Minor from The Johns Hopkins University, where he studied from 2012 to 2016. He also completed the Columbia Publishing Course at Columbia University - Graduate School of Journalism in 2016. His educational background supports his skills in both technical writing and narrative fiction.
Freelance Work and Writing
In addition to his technical roles, Timothy engages in freelance work as a film, television, and game reviewer and analyst. He also writes narrative fiction, showcasing his versatility as a writer. His ability to create both technical documentation and creative content reflects his diverse skill set.