Steven Hopkins
About Steven Hopkins
Steven Hopkins is a Customer Success Executive at Learning Pool, where he has worked since 2021. He previously held positions as a Tier 1 Support Engineer at Cased Dimensions and as a General Assistant at Long's Supermarkets Limited.
Current Role at Learning Pool
Steven Hopkins serves as a Customer Success Executive at Learning Pool. He has held this position since 2021, contributing to the company's focus on enhancing customer satisfaction and engagement. His role involves working closely with clients to ensure they derive maximum value from Learning Pool's offerings.
Previous Experience at Cased Dimensions
Before joining Learning Pool, Steven worked at Cased Dimensions as a Tier 1 Support Engineer. His tenure lasted for 9 months, from 2019 to 2020. In this role, he provided technical support and assistance to customers, helping to resolve issues and improve user experience.
Work History at Long's Supermarkets Limited
Steven gained valuable experience as a General Assistant at Long's Supermarkets Limited. He worked there for 5 years, from 2016 to 2021, in Londonderry. His responsibilities included assisting customers and maintaining store operations, which contributed to his skills in customer service.
Education at Queen's University Belfast
Steven studied Computing and Information Technology at Queen's University Belfast, where he earned a Bachelor of Science (BS) degree. His studies spanned from 2017 to 2021, equipping him with knowledge and skills relevant to his career in technology and customer success.
Education at Lisneal College
Steven attended Lisneal College from 2010 to 2017, completing a 7-year program. This foundational education provided him with essential skills and knowledge that supported his later studies in computing and information technology.